HOTLINE STATISTICS

Contacts August September October November
Calls from learners 8 5 12 3
On behalf of learners 5 4 1 3
Learner follow-up 1 2 0 1
From Volunteers 3 6 1 4
Literacy Outreach 35 45 90 67
OCCL Admin 52 98 96 60
Workforce Development 22 27 47 29
Special Projects/Resources 23 88 90 82
Provincial and National Activities 30 42 63 48
Network Calls/LPCC/Board/Community (EO) 22 122 104 89
Training - Learner & Practitioner 16 83 72 66
Family Literacy/FLD Events 0 13 21 20
PGI 22 27 24 35
Events 11 60 33 5
 
Total 250 622 654 512
 
Referrals*
Ottawa-Carleton District School Board 4 1 1  
Ottawa Catholic School Board 3 2 1  
PWC 2 4 1 3
ALSO     5 1
Algonquin College (CCP) 4   5  
ILC Web site        
The Mission - GED     1  
ACElinks        
John Howard Society 1   3  
Sage Youth 1 1   1
Moi, j'apprends     1  
Adult High
       
St. Nicholas Adult        
ACElinks 2      
Aphasia Centre   1    
Language Assessment Centre   1   1
Ottawa Public Library        
No referral        
 
Total 17 10 18 6
 
* At times we make more than one referral per call. The total number of referrals therefore may be higher than the total number of calls received.
 
OW related calls: 5 4 4 1